Refund, Returns & Digital Download Policy
Last updated: 8 September 2026
This Refund, Returns & Digital Download Policy applies to purchases made directly through Mano Patterns at manopatterns.com.
Mano Patterns sells digital products. Unless a product page clearly states otherwise, no physical item will be shipped to you.
Digital Products
Products sold through Mano Patterns may include downloadable pattern files, digital documents, collections, instructions, or access links to digital files.
Please review the product title, description, included content, file information and any stated requirements before completing your purchase.
Because digital products can be supplied immediately and cannot be physically returned once access has begun, different cancellation and refund rules apply from those that apply to physical goods.
Ordering and Checkout
Before placing an order, please check that the products in your cart, quantities, email address and payment information are correct.
The total price payable, including any applicable taxes or charges collected by us, will be shown at checkout before you place your order.
Payment must be successfully authorised before digital access is released. If a payment is pending, declined, cancelled or requires additional verification, access to the digital product may be delayed until payment is confirmed.
Please do not place a second order simply because a download email has not arrived immediately. Contact us first so that we can check the original order and help avoid an accidental duplicate purchase.
Immediate Digital Delivery and Cancellation Rights
Where applicable consumer law gives you a cancellation or cooling-off period for an online purchase, special rules apply to digital content that is supplied immediately.
When you choose immediate access to a digital product at checkout, you expressly request that supply of the digital content begins before the end of any applicable cancellation period and acknowledge that, once supply of the digital content begins, you may lose your statutory right to cancel simply because you have changed your mind.
This does not affect any mandatory rights you may have where digital content is faulty, corrupted, inaccessible, materially not as described, or otherwise does not meet applicable consumer-law requirements.
How You Receive Your Purchase
After successful payment, your order will normally be confirmed on the website and a confirmation will be sent to the email address entered during checkout.
Your digital product may be supplied through a direct download, an order download page, your Mano Patterns account where available, a download link sent by email, or access instructions contained in the digital file supplied with your order.
Some digital products may use an external file-hosting or download service. Where this applies, the link or instructions supplied with your purchase form part of the digital delivery process.
Please make sure the email address entered at checkout is correct. If you do not see your order email, check your spam, junk or promotions folders before contacting us.
If you created an account, downloadable purchases may also be available through the Downloads or Orders section of your account, where supported by the website.
Download or Access Problems
If you have paid successfully but cannot access your purchase, please contact us before purchasing the product again.
When contacting us, please include your order number, the email address used for the order, the product name and a short description of the problem. A screenshot of any error message may also help us resolve the issue faster.
If a download link, file or access method supplied by us is not working, we will first try to restore access, provide a replacement file or link, or otherwise correct the problem.
If we are unable to provide digital content that conforms to the purchase within a reasonable time and without significant inconvenience, we will provide any remedy required by applicable consumer law, which may include an appropriate refund.
Change-of-Mind Refunds
Except where required by applicable law, we do not normally offer change-of-mind refunds after digital content has been supplied or access to the digital product has begun following the required consent at checkout.
If digital supply has not yet begun and you believe you have a legal right to cancel, contact us as soon as possible at macrameloopart@gmail.com.
When a Refund May Be Considered
A refund, replacement or other appropriate remedy may be considered where:
- You were charged more than once for the same purchase because of a duplicate order or payment.
- The digital product cannot be accessed because of a problem with the file or delivery method supplied by Mano Patterns and we are unable to resolve it.
- The supplied digital content is materially different from what was described on the product page.
- The digital file is corrupted or defective and a working replacement cannot be supplied.
- A refund or other remedy is required under applicable consumer law.
Requests are reviewed using the order information, payment status, download or access records where available, the nature of the issue and applicable consumer-law requirements.
Duplicate Purchases
If you accidentally purchase the same digital product more than once, contact us as soon as possible. Once we verify that the charge is genuinely duplicated, we will normally refund the accidental duplicate payment where appropriate.
Incorrect Product Purchased
Please review the product information carefully before checkout. Purchasing the wrong digital product, changing your mind, or failing to review clearly stated product information does not automatically create a right to a refund after digital supply has begun.
However, nothing in this policy limits any mandatory consumer rights that apply to your purchase.
Returns and Exchanges
Digital products cannot be physically returned, so no shipping return is required.
Traditional product exchanges do not normally apply to digital downloads. If there is a genuine problem with a file, we will instead try to provide a corrected or replacement digital copy where appropriate.
Sale and Discounted Digital Products
Digital products purchased during a sale, promotion or with a discount code are subject to the same digital-product refund rules and statutory consumer rights described in this policy.
Approved Refunds
If a refund is approved, it will normally be returned to the original payment method used for the order.
After we process a refund, your bank, card issuer or payment provider may require additional processing time before the funds appear in your account. That processing time is controlled by the payment provider and is outside Mano Patterns’ control.
Late or Missing Refunds
If we have confirmed that a refund has been processed but you have not yet received it, first check the original payment account and then contact your bank, card issuer or payment provider.
If the payment provider confirms that there is still a problem, contact us at macrameloopart@gmail.com with your order number and refund details.
Unauthorised or Unrecognised Transactions
If you believe a payment was made without your permission, contact us promptly with the relevant order details. You should also contact your bank or payment provider if you believe your payment method has been used without authorisation.
For your security, never send full card numbers, passwords or other sensitive payment credentials to Mano Patterns by email.
Customer Responsibility
Customers are responsible for providing a valid email address and reviewing the product information before purchase.
After receiving the files, we recommend saving a personal backup of your purchased digital content. Website accounts, email services, download systems and external hosting links can change over time.
Your Statutory Rights
Nothing in this policy is intended to exclude, restrict or replace any rights or remedies that cannot legally be excluded under applicable consumer law.
Where mandatory consumer-protection law in your country gives you greater rights than this policy, those mandatory rights will apply.
Contact Us
If you have a question about a payment, download, digital product or refund request, contact Mano Patterns at macrameloopart@gmail.com.
Please include your order number and the email address used at checkout so that we can locate your purchase.